Terms & Conditions

Updated at 2021-04-01


General Terms

By accessing and using services offered by Subera, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website & mobile apps and any email or other type of communication between you and Subera

Under no circumstances shall Subera team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the services offered on this site and mobile application, even if Subera team or an authorized representative has been advised of the possibility of such damages.
Subera will not be responsible for any outcome that may occur during the course of usage of our services. We reserve the rights to change prices and revise the service usage policy in any moment.

License

Subera grants you a revocable, non-exclusive, non- transferable, limited license to download, install and use our service strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Subera (referred to in these Terms & Conditions as "Subera", "us", "we" or "our"), the provider of the Subera website and the services accessible from the Subera website & mobile apps (which are collectively referred to in these Terms & Conditions as the "Subera Service").

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Service. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

For this Terms & Conditions:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Country: where Subera or the owners/founders of Subera are based, in this case is India.
  • Customer: refers to the company, organization or person that signs up to use the Subera Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Subera and use the services.
  • Personnel: refers to those individuals who are employed by Subera or are under contract to perform a service on behalf of one of the parties
  • Personal Data: means all information, content, data and other materials that Customer and End Users submit, upload, email, transmit, process or otherwise make available through the Platform
  • Service: refers to the service provided by Subera as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, transcription partners, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you or help us to provive you a great user experince.
  • Platform: means Subera’s proprietary platform for simple and efficient transcription, video caption, translation and other related document services.
  • Website: Subera’s site, which can be accessed via this URL: https://subera.io
  • Mobile Apps: Subera’s official mobile applications, which can be installed from Google PlayStore & available at https://subera.io
  • You: a person or entity that is registered with Subera to use the Services.

Restrictions

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the service or make the platform available to any third party
  • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the service.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of or its affiliates, partners, suppliers or the licensors of the service.

Payment

  • Free Credits

    If you use the Service under the free plan (“Free Credits) and you want to go over the Free Plan limits, you’ll be required to upgrade your account to paid "Pay as You Go" plan & purchase transcription credits to continue using the services.

  • Pay as You Go Credits

    You may also buy transcription credits (Manual/Automation) to use the Service ("Pay as You Go Credits"), as explained on our Subera Site.

  • Plan validity

    All Subera Free Credits & Pay As You Go Credits have lifetime validity.

  • Return and Refund Policy

    Thanks for using Subera Services. We appreciate the fact that you upgraded to paid plan & decided to purchase the credits. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.

    If, for any reason, You are not completely satisfied with any Services that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product & services.

    We’ll give you a refund for unused Pay as You Go Credits if we stop providing the Service and terminate your account without cause. You won’t be entitled to a refund or credit from us under any other circumstances. We may, at our sole discretion, offer a refund, discount or credit.

Your Suggestions

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non- confidential and non-proprietary and will become the sole property of us without any compensation or credit to you whatsoever.

We and our affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.

Intellectual Property

Our platform and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, its licensors or other providers of such material and are protected by and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of us, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.

Changes To Our Terms & Conditions

You acknowledge and agree that we may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at our sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform us when you stop using the Service. You acknowledge and agree that if we disable access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account. If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our service

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the service or any service to which it connects, with or without notice and without liability to you.

Updates to Our service

We may from time to time provide enhancements or improvements to the features/ functionality of the service, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the service.
You agree that we have no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the service to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the service, and (ii) subject to the terms and conditions of this Agreement.

Limitation of Liability

To the maximum extent permitted by law, you acknowledge and agree that (i) you assume full responsibility for any loss that results from your use of the Service, including any downloads from the Subera Site & Mobile Apps; (ii) we and our Team won’t be liable for any indirect, punitive, special, or consequential damages under any circumstances, even if they’re based on negligence or we’ve been advised of the possibility of those damages; and (iii) in any calendar month, our total liability to you arising under or in connection with the Agreement—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—will be no more than what you paid us for the Service the preceding month.

For the avoidance of doubt, in no instance will we or our Team be liable for any losses or damages you suffer if you use the Service in violation of these Terms, regardless of whether we terminate or suspend your account due to such violation. ,

Indemnity

You agree to indemnify and hold us and our parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) use of the service; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.

No Warranties

To the maximum extent permitted by law, we provide the Service as-is. This means that, except as expressly stated in these Terms, we don’t provide warranties, conditions, or undertakings of any kind in relation to the Service, either express or implied. This includes, but isn’t limited to, warranties of merchantability and fitness for a particular purpose, which are, to the fullest extent permitted by law, excluded from the Agreement. Since Members use the Service for a variety of reasons, we can’t guarantee that it’ll meet your specific needs.

Disclaimer

We are not responsible for any content, code or any other imprecision.

We do not provide warranties or guarantees.

In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service.

We reserve the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

Our Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied.

We are a distributor and not a publisher of the content supplied by third parties; as such, our exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via our Service.

Without limiting the foregoing, We specifically disclaim all warranties and representations in any content transmitted on or in connection with our Service or on sites that may appear as links on our Service, or in the products provided as a part of, or otherwise in connection with, our Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights.

No oral advice or written information given by us or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice.

Without limiting the foregoing, we do not warrant that our Service will be uninterrupted, uncorrupted, timely, or error-free.

Contact Us

Don't hesitate to contact us if you have any questions.