We are an India-based technology company that offers software solutions to create transcription, captions & subtitles for video/audio content. And help content creators to increase their content reach. We enable freelancers, professionals & individuals who have great command on in many languages, can join our platform and earn at home by transcribing, captioning & subtitling audio/video content.
General
In Subera ("Subera", "we" or "us" or "our") respect your privacy. This privacy policy ("Policy") explains who we are, how we collect, use and share personal information about you, and how you can exercise your privacy rights. Subera collects and processes personal information about you from various sources to provide our Services and to manage our Website.
What information do we collect?
Information that you provide voluntarily: Our Website offers various ways that individuals may contact us, such as through form submissions, email or phone, in order to inquire about our company and services.
For example, when expressing an interest in obtaining additional information about Subera or our Service, subscribing to marketing or otherwise contacting us, Subera collects personal information from you.
This can be via the Website or Mobile Apps or Google Forms, any event or via a phone call with one of our sales representatives.
The personal information we collect may include: contact information (such as your name, telephone number and email address) as well as the nature of your communication; professional information (such as your company name, job title); marketing information (such as your contact preferences, source/campaign); and any information you choose to provide to us when completing any 'free text' boxes in our forms (for example, for event sign-up or bot interaction).
Information we collect automatically: When using our Website or Mobile Apps, certain information is automatically collected by most browsers or through your device (such as your IP address, your operating system, your browser, mobile device information, request information (speed, frequency) and information about how you interact with our Website and other websites).
In some countries, including countries in the European Economic Area ("EEA"), this information is considered 'personal data' under data protection laws.
Information we collect from other sources: marketing, offers and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, data providers, social media platforms, as well as from other third parties
How do we use your information?
Provide and facilitate delivery of Services. For example, for the creation or administration of your Subera account, to communicate with you, and to provide you with customer support or other services you request, such as product updates, product patches and fixes and similar communications and sending other administrative and account related communications.
To send you marketing communications, including via email and SMS, in compliance with applicable laws and in accordance with your preferences, that we believe may be of interest to you.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To manage the Subera User's account, including for billing purposes as well as for our customer relationship management.
To prevent potentially illegal activities.
To help us deliver a better and more personalized experience for Subera Users (for example, it enables us to customize our Services according to a Subera User's interests).
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and features, enhancing, improving or modifying our products and services, identifying usage trends and expanding our business activities.
As part of our efforts to keep the Service safe and secure (for example, to help monitor, prevent and detect fraud, enhance security, monitory and verity identity or access, and combat spam or other malware or security risks).
To comply with and enforce applicable legal and regulatory requirements.
Google Analytics
We use Google Analytics to collect limited data directly from end-user browsers to enable us to better understand your use of the Services, including making use of the demographics and interests reports services of Google Analytics. Further information on how Google collects and uses this data can be found at www.google.com/policies/privacy/partners/. You can opt-out of all Google supported analytics within the Services by visiting https://tools.google.com/dlpage/gaoptout/.
We use Google Analytics in our Mobile Apps to collect limited data directly from end-user phone to enable us to better understand your use of the Services.
How do we share your information?
We do not sell or share your personal information with third parties except as outlined below. We may disclose your personal information to the following categories of recipients:
Service provider In order to provide these services to you, it is necessary for us to disclose your information to contracted third parties and service provider partners who perform certain functions of our service on our behalf. Service providers acting as processors located around the world who provide transcription services. Our policy is to have each service provider sign a confidentiality agreement which prohibits use of any content we provide, including personal information that may be included, for any other purposes.
Other service providers include payment providers (to authorize, record, settle and clear payment card transactions); cloud hosting providers (to provide data storage and processing services); communications providers (to process new queries and to manage our emails); cloud transcription providers (to provide AI powered speech to text transcription); and analytics company to perform analysis on the Website and Services.
Consent. We may share your information with any other person with your consent to the disclosure.
Your data protection rights
Where we are acting as a controller, and depending on your location and subject to applicable law, you may have the following rights with regard to the personal information we control about you:
You can access, correct, update, delete, and deactivate your personal information through the Website by signing in to your account and editing your information as desired. You can also contact us at
[email protected].
In addition, if you are a resident of or visitor from the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. To exercise these rights email
[email protected].
You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the email, by emailing
[email protected]. If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or other transactional, non-marketing purposes.
If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
How do we keep your personal information secure?
We are committed to security and privacy, maintaining appropriate physical, technical and administrative standards to protect the personal information that we collect.
However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so you should take care in deciding what information you send us in this way.
How long do we keep your personal information?
We retain personal information we collect from you where we have an ongoing legitimate business need to do so.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such data. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Changes to this Policy?
Subera will review and update this Policy periodically and will note the date of its most recent revision above. If we make material changes to this Policy, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Policy frequently to be informed of how Subera is protecting your information.
Contact Us
If you have any questions or suggestions regarding our policy, feel free to contact us at: